5 Costly Computer Mistakes and Free Audit

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The Five Most Costly Misconceptions About
Computer Maintenance and Repair

#1: If your computer is working fine right now, it does not need any maintenance.

This is probably one of the biggest and most deadly misconceptions that most computer users fall victim to. Computers are just like cars. If you don’t change the oil, change the filter, rotate the tires, flush the transmission, and perform other regular maintenance on your car, it will eventually break down and cost you FAR MORE to repair than the cost of the basic maintenance.

There are certain maintenance checks that need to be done daily (like virus updates and spam filtering), weekly (like system backups), and monthly or quarterly (like checking for and installing security patches and updates, disk defrag, spyware detection and removal, checking the surge suppressor and the integrity of the hard drive, and so on). Your computer repair technician should be adamant that you have regular maintenance done on your machine and should offer to set up automatic virus definition updates, spam filtering (to avoid viruses), and automatic system backups OFF-SITE.

If your technician does not press you to let him do this for you, then RUN – don’t walk – out of their office. Lack of system maintenance is the NUMBER ONE reason most people end up losing valuable files and incurring heavy computer repair bills. If your technician isn’t offering you these services, you need to find someone else to support your computer or network for two reasons:

1. Either they don’t know enough to make this recommendation, which is a sure sign they are horribly inexperienced, OR
   
2. They recognize that they are profiting from your computer problems and don’t want to recommend steps towards preventing you from needing their help on an ongoing basis.

Either reason is a good one to get as far away from that person as possible!

#2: The maintenance tools provided in the Microsoft Operating System and software are all the maintenance you need.

Again, this is a terrible misconception. Microsoft does NOT include ALL of the security features to protect your data from viruses, hackers, and data loss or prevent your PC from running slowly.

Additionally, Microsoft (and other software vendors for that matter) are constantly providing critical patches and updates to their software to protect you from viruses and hackers. However, if you don’t know to look for them, or if you don’t know how to install them properly, you could easily end up getting burned.

#3: My nephew/neighbor’s kid/brother-in-law knows this computer stuff and can help me solve my problems.

            If only this were true. Obviously, not all technicians are created equal. Just because a person is good with computer applications (what we call a power user) does NOT mean they know how to install a critical security patch, detect and extract a deadly virus, or upgrade your machine.

            Most people look for a part time “guru” to help them save money, but this often comes back to haunt them. Every day we get new customers who walk into our shop needing us to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was just trying to help. If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you. Technology advances at lightening speed and it takes constant learning and practice to master it. If your part-time technician is not working on PCs and networks every day, they probably only know enough to be dangerous.

#4: You can always get a better deal on computer software, equipment, or services by shopping online.

The key word here is “deal”. Sure you can always find a cheaper price if you shop online, but you might actually end up getting the short end of the stick. As with anything in life, you get what you pay for. Companies simply cannot give you dirt cheap prices AND champagne service. 

If you are getting a cheap bargain, chances are you will get very little if NO service after the sale. If something goes wrong, or if you just have a question, you might find out that the customer service line only goes to a voice mail box that never gets checked, or that you have to submit questions via e-mail that takes DAYS to return.

Before you buy ANY computer equipment, make sure you know the answers to these questions:

1. How long have they been in business? The last thing you want to do is buy a lemon of a computer from a fly-by-night organization. Thanks to the Internet, ANYONE can set up a website and start selling computer equipment, parts, and software. That is why you want to look for a company that has been in business for 12 years or more.
2. What is their guarantee or warranty on the equipment or services you are buying?  As a standard rule, they should offer one year replacement warranty on all parts at a minimum.
3. How do they handle returns and exchanges? Do you have to ship the defective item back to them on your dime or do they arrange to have it picked up? Do they send the replacement first? What is the guaranteed turnaround time for an item? This is why many people prefer to buy all equipment from a local vendor. If something goes wrong, you can drive to the store, speak to a real person, and get an instant replacement in most cases.
4. What type of help desk support do you offer? If you are like me, you want to speak directly to a knowledgeable technician when you need help. However, many companies only offer e-mail and web-based support, and charge a hefty fee for anything outside of that. Which brings me to the next question…
5. Is your support free or charged by the minute? Make sure you are very clear on what support is free and what is fee-based.
6. Where is their help desk and customer service office located? Many of the big vendors are shipping their help desk support overseas to save money. While this works out great for them, it can be incredibly frustrating when you are trying to communicate with their customer support representatives.
7. Do YOU really know how to install, configure and troubleshoot this new device? If not, you may want to consider hiring a qualified technician to install it. Quite often, drivers and software can conflict and cause problems and unless YOU have installed this device before, it might be worth the small fee to get someone else to do it for you.

#5: All computer repair shops are created equal. Your best option will be the one who offers the lowest price.

As we stated a moment ago, you get what you pay for.  A cheap price usually means a cheap job. Really good technicians do NOT work cheap because they are in high demand. The only technicians that will work cheap are those that are just starting and they are grossly inexperienced.

With your valuable data, precious family photos, favorite music files, and other irreplaceable documents at stake, do you REALLY want the cheapest technician working on your machine?

We take the view that most people want value for money and simply want the job done right. You will find that we are not the cheapest and we do not apologize for that. You will also find that we are not the most expensive. We simply feel that we should offer a good service at a fair price. That’s why we have been able to stay in business for over 18 solid years.

Here is what I promise to deliver if you choose Western Data to service your computer or company network:

1. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help.
2. You should not have to wait around all day for your computer to be repaired. We understand how important your computer is to you; that is why we offer our while-you-wait priority express service where we will start working on your computer the MINUTE you bring it in. In most cases, we can fix it within 30 minutes or less.
3. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
5. You should EXPECT that no damage will be done to your machine or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

A large proportion of our business comes from referrals from happy, satisfied customers. We want you to recommend us and we know that you will only do this if you are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty.

 
Don’t Take Our Word For It;
Just Listen To What Our Customers Have To Say…

“Western Data has been with us since we started installing computers at our workstations.  Western Data handled the installation of the server and knows how everything is supposed to be setup.  We know that we can call Western Data and if our assigned engineer cannot come out to diagnose the problem, another engineer can come out and the problem will be fixed.  If we have a problem of any kind, we know Western Data will address the issue and fix it.  We can depend on Western Data to keep us working.”
John R. Byerly, Inc.
M. Halsey

“Western Data builds computers to our specifications, delivers, and sets up within days.  We had a catastrophic hard drive failure in our file server.  Within 24 hours, Western Data replaced the drive, restored the system, and had us working.  Western Data is local, fast, reliable, and provides excellent service.  I am very happy with the assistance Western Data provides.”
Del Smith Insurance Agency
D. L. Deveny

“Western Data’s service technicians are most helpful, arriving promptly, diagnosing problems concisely, explaining issues clearly and providing excellent customer service.”
Desert Empire
C. Mathews

Services We Offer:

• Networking - File servers, workstations, cabling, firewalls, printers and more
• Video Surveillance - Color cameras, remote monitoring, night vision cameras
• Phone Systems - Auto attendant, voicemail, call routing, paging systems, VoIP
• Data Recovery - Hard drives, CD/DVD, flash memory, floppy & Zip disks
• Printer Repair - Laser printers (color, b/w). HP, Brother, Canon, etc.

FREE Problem Prevention Audit for All New Customers

As a prospective customer, we would like to offer you a $297 Problem Prevention Audit of your computer for FREE.

During this audit we will do a comprehensive 27-point audit of your computer to look for potential problems, security loopholes, spyware, and other computer problems that will cause your computer to run slow, act funny, crash, and lose data.

We will:

1. Scan for hidden spyware, malware, and viruses that MOST anti-virus tools  and software can’t detect or won’t remove
2. Check for security updates
3. Review your firewall and security settings
4. Check the integrity of your hard drive
5. Audit your virus definitions and protection
6. Review your system backup and restore
7. Remove unwanted programs and ad-ware that slow down your PC

All you have to do is contact us for ANY computer repair or service and we’ll do this comprehensive audit for FREE!

How To Request Your FREE Problem Prevention Audit:

Just fill out the form below. Please hurry, as this offer expires on 10/7/2007.

We respect your right to privacy, so we will NEVER rent or sell your information

** Note ** This is limited to new customers with 7 or more computers.

Fill out ALL info, and we will contact you soon.