ACD automatic call distribution

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ACD (Automatic Call Distribution)

ACD (automatic call distribution) is an add-on for the NEC Aspire "M" & "L" phone system. Used to manage and track phone calls, an ACD system allows you to record phone usage, analyze phone calls, and cut costs.

Improve Business Productivity with CallAnalyst

CallAnalyst's call management system will accurately determine your business phone usage, traffic, and duration of calls. Flexible billing reports will allow you to quickly calculate phone usage and cost by client, by tenants or by partner. A single report will generate a complete bill or invoice, saving you hours of time in manually preparing your invoices. CallAnalyst is the ideal tool to help you understand sales productivity and the effectiveness of marketing programs, allowing you to correlate revenues to sales and marketing programs.

Reporting

CallAnalyst has a powerful reporting module that lets you quickly generate detailed or summary reports, measure productivity, track local and long distance usage and monitor phone traffic. With over 50 standard reports to choose from, your can analyze your telephone traffic data in multiple ways.

Monitor and Analyze

  • Track real-time phone usage for incoming and outgoing calls
  • Monitor customer service traffic and productivity
  • Measure telemarketing and inside sales productivity
  • Provide billing reports for clients
  • Network and multi-site environment reporting
  • Wide variety of customizable call reports
  • Call costing and rate tables
  • Fraud monitoring
  • Automatic scheduling of reports and data archiving

    CallAnalyst FEATURES

  • Incremental time-based billing
  • Prefix billing lets you bill for different rates within the same area code
  • Perform wildcard searches
  • Analyze trunk usage
  • Retrieve call logs from a URL, log file, external database
  • Export reports to multiple formats (including HTML) to view remotely via web browser
  • Call costing and user-programmable rate tables
  • Automatic scheduling of reports/data archival
  • Real-time monitoring of inbound/outbound calls
  • Fraud monitoring
  • Billing reports for clients' lines
  • Network-based remote and consolidated multi-site reporting capability
  • Measures productivity of telemarketing, inside sales or telephone technical support groups
  • Monitors customer service metrics

    To find out more, call us at 877-360-1022