Outsourced IT Services » Outsourced IT

Western Data's IT outsourcing services custom fit to meet the needs of each individual client. Our clients are given our full, undivided attention. Western Data acts as an extension of your team. Because we're local to Southern California, your company receives both the cost savings of outsourcing and availability of same-day on-site support.

• Vision: Technology roadmap's built to support your mission through adaptive and innovative use of IT
• Availability: Direct connections between our organizations, around the clock support
• Experience: Knowledge base built over the last 12 years across
• Expertise: Proven methodologies, time-tested processes
• Flexibility: We evolve our services to meet your needs
• Management: Data-driven decision making to manage growth
• Ticket system management
• Remote support
• Same-day local service calls
• Immediate escalation response
• 24/7 availability
• Resolution and documentation
• Establish best practices
• Advise on documentation and training opportunities
• Post incident analysis
• Identify process improvements
• Identify training needs

Our Service Level Agreement guarantees our response time to your support requests. We define our SLA based on the priority of the ticket.

• Server patching and updates
• Preventive maintenance
• Server and network optimizations
• Remote server and desktop updates
• Off-site network node monitoring
• Server and service monitoring
• Alert and escalation system
• Out-of-band notification system
• Quarterly short-term roadmaps
• Long-term strategic roadmap including:
  • SWOT appraisal
  • Capacity planning
  • Competitive analysis

Call 1-877-360-1022

to schedule a free on-site consultation.